Shipping Information

Our Commitment to Care

We understand the excitement that builds the moment you finalize an order, and we want to share the first step in our process. At hovenak.com, a dedicated handling period is essential so we can meticulously prepare your items for their journey. This careful preparation typically takes between 3 and 7 days before the package is released to the courier.

The Journey to You

Once your parcel is in the hands of the courier, the transit phase begins. The estimated delivery time during this stage is usually between 14 and 30 days. It’s important to keep in mind that these timelines are provided as estimates, not as firm guarantees. The final delivery date is influenced by the courier’s operations and can be affected by conditions such as weather or other unforeseen events. Please note, there may be some delays during this time.

Your Role in a Smooth Delivery

There are a few simple actions you can take to help ensure a seamless handoff. If the courier service provides the option, you can designate a preferred safe place for the driver to leave your parcel, where possible. For deliveries that require a signature, we suggest using a pen or a stylus for a clearer and more reliable confirmation.

When You Can't Be There

We know that schedules can be unpredictable. If you aren’t home to receive the delivery, a friend or family member can collect the parcel on your behalf from the local Customer Service Point. They will simply need to bring your identification with them to complete the pickup.

A Shared Understanding on Timelines

The entire team at qelavo.com is dedicated to getting your order to you as efficiently as possible. We are truly grateful for your patience and understanding as your package makes its way to you, and we appreciate you keeping in mind that the delivery windows are based on the best available estimates.