FAQs

We know that a smooth shopping experience depends on knowing what to expect at every step. This page is designed to walk you through the key moments of your order journey, from choosing how to pay to handling any hiccups after delivery. If you have a question that isn’t covered here, our team is ready to help at support@qelavo.com.

Getting Started: Payment Options

Before you add anything to your cart, it helps to know which payment methods are available. hovenak.com currently works with the following options:

Paypal

Credit Card  

Debit Card

You can select whichever is most convenient for you during checkout.

After You Order: Timing and Changes

Once your purchase is complete, our fulfillment team gets to work quickly. Your package will be processed and handed off to the carrier within 3~5 working days. Because we prioritize speed, the window for making adjustments to your order is intentionally narrow. Specifically, a cancellation is only possible if you reach out within the first 12 hours after placing the order. Past that point, the order has likely entered the processing or shipping phase, and we are no longer able to stop it. We realize this can be frustrating, but it’s a direct result of our commitment to getting your items to you as fast as possible.

When Your Package Arrives: Problem Resolution

We hope every delivery arrives in perfect condition, but we also know that sometimes things go wrong. If you receive a product that is defective, incorrect, or damaged, the most important step is to notify us right away. You have a window of 7 days from the date you receive your order to get in touch about these specific issues. Please don’t send anything back to us on your own before we’ve had a chance to look into the situation. Our customer service team will review your case, and if it is approved, we will arrange for a replacement to be sent to you. We will provide all the necessary instructions after the review is complete. hovenak.com reserves the right to deny any return request.

If you run into any trouble with your order, remember that the 7-day window for reporting defects, damages, or incorrect items is key. Reach out to us at support@qelavo.com and we’ll walk you through the next steps.